Customer Reviews

Overall rating: 4.9 / 5 from 442 reviews.

Customer photo review of LT26021 Denim Cargo Pants

I've been looking for this exact cutting and shape of pants for so long, and I'm so glad I found it in Mute by JL! The design and cut at the back really complement my hip, and this pants are my go-to for semi-casual wear. I'm also very satisfied with the customer service. Even though it took me a few weeks to receive the order, the owner communicates the shipping expectation well and promptly over the emails.

LT26021 Denim Cargo Pants

Customer photo review of CZ25019 Grey EcoRib High-Neck Tank

I have been searching for the perfect high neck/racer front style tank top for about a year and a half and I’ve finally found it!! It’s so soft but not synthetic and really comfortable and flattering! 10/10

CZ25019 Grey EcoRib High-Neck Tank

Customer photo review of LT26040 White Denim Culottes

The store is adorable with the most stunning selection of clothing. I'll definitely be back to buy my next piece!

LT26040 White Denim Culottes

Customer photo review of GV Vegan Leather Detailed Jacket Noir Navy

After discovering your SOHO store last year, I visited again this spring and had a great experience. Shopping there is akin to having a personal stylist. Cassie invited me to try on a few pieces I admired, and then encouraged me to put on the the dark navy GV wool jacket. The coat is a work of art - unique and yet incredibly functional. It is beautiful, comfortable and stylish. My only regret is that I live in a 4 season climate and will only be able to wear it 6 months out of a year.

GV Vegan Leather Detailed Jacket Noir Navy

Customer photo review of Lennon High-Collar Cotton Twill Trench Jacket

I absolutely love this brand. Period. This jacket is a standout piece that instantly elevates a simple outfit. The cropped trench silhouette feels modern and fashion-forward, while the classic beige tone keeps it timeless and easy to style. The oversized collar adds drama and structure, giving it a polished, expensive-looking finish. What makes it especially strong is the balance of proportions- the cropped length works beautifully with high-waisted trousers, creating a long, clean line. The relaxed sleeves and tailored details keep it from feeling too stiff or traditional. It’s the kind of jacket that looks effortless but intentional.

Lennon High-Collar Cotton Twill Trench Jacket

Customer photo review of LT24026 High-neck Wool Silk Blended Top

Very happy with this purchase, the turtleneck is both comfy and chic. The subtle sheerness adds a breathable, elegant touch, gently revealing the skin in a refined way.

LT24026 High-neck Wool Silk Blended Top

Customer photo review of Sora Two tone Wool Blend Knit Top Grey

I would have bought three colors if the beige one had my size. I Love its design & how soft and warm it feels to wear.

Sora Two tone Wool Blend Knit Top Grey

Customer photo review of Sloane Gray Wool Maxi-Coat and Vest Set

This coat is so cozy and spacious, I also love the giant pockets in the front which I stuff to the brim. Feels super high quality as well like I'm wearing a giant piece of felt.

Sloane Gray Wool Maxi-Coat and Vest Set

Customer photo review of Lyric Sculpt Drape Wool Pants

The Lyric Sculpt Drape Wool Pants by MUTE by JL are beautifully tailored with a luxe drape that feels both structured and comfortable. Flattering, timeless, and effortlessly chic—an instant wardrobe staple.

Lyric Sculpt Drape Wool Pants

Customer photo review of GV Vegan Leather Detailed Jacket Noir Olive

I came into the store and fell in love with the jacket. I wanted a warm wool jacket with some flair to it to become my staple jacket and this has quickly become it

GV Vegan Leather Detailed Jacket Noir Olive

Customer photo review of LT25112 Wide-Leg Denim Culottes

Wore these with thermal tights and knee high boots today in chilly SF and felt great! I love how it looks like a skirt but has the ease of movement of trousers. I could go to the park for birdwatching in the morning and visit a vintage fair in the afternoon while looking good. :)

LT25112 Wide-Leg Denim Culottes

Customer photo review of Tate Wool-Blended Barrel Pleated Pants

Love these pair of pants! worn it for over a month now and for the price it's so worth it. Has it's own style, good material, easy to maintain (no need to really steam it since it's so baggy, it hides wrinkles well). I'm 5'6", 120lbs, 26in waist and it fits me well. A little baggy at the waist but that's just the style of the item.

Tate Wool-Blended Barrel Pleated Pants

Customer photo review of JL201 The Zero Cashmere Blended Jacket

I adore the jacket. The material is wonderfully soft yet structured enough to be warm and produce a very tailored silhouette. I got compliments from my 24 year old son on my "nice outfit!" The shopping experience was personal and friendly. Cassie (sp?) was delightful - helpful, insightful and did not hurry us at all (my partner was with me). My only regret is that I was visiting the city and can't shop in person more often!

JL201 The Zero Cashmere Blended Jacket

Customer photo review of CZ25058 Two tone Wool Blend Knit Top Black

Bought all three colors (black, grey, beige) - love them all. Super comfortable to wear and fits perfectly into a casual or more formal outfit.

CZ25058 Two tone Wool Blend Knit Top Black

Customer photo review of LT25053 Cotton Pleated Wide Leg Trousers

I am so in love with these pants and have had several people ask where they are from! I wish I had purchased a few more pieces!

LT25053 Cotton Pleated Wide Leg Trousers

Customer photo review of LT24034 Barrel Leg Jeans

The absolute perfect barrel jeans! I got them tailored at Mute by JL and they go with every look. I was searching for barrel jeans for a while but felt like I looked like a clown in them, but these were just perfect! So comfortable and stylish.

LT24034 Barrel Leg Jeans

Customer photo review of SP402 Heidi Chess Cutout H-Line Dress

This dress brought me into your store like a magnet. I put it on and instantly fell in love in it. It’s sexy, stylish and understated all at the same time. It’s my new favorite dress. Thank you!

SP402 Heidi Chess Cutout H-Line Dress

Customer photo review of LT24028 Down Vest V-Neck

Discovered this brand whilst in NYC and loved literally everything! My gilet is lovely and has such a luxe feel! Cant wait to get my hands on more pieces

LT24028 Down Vest V-Neck

Customer photo review of LT24034 Barrel Leg Jeans

Nice cut. But too long for 5'3. Would be nice to have pettie sizes.

LT24034 Barrel Leg Jeans