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inquiries@mutebyjl.com
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Mon-Fri, 11am-5pm

Mon-Fri, 11am-5pm

International tax and duty

For deliveries outside the U.S, we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
A 25% service fee will be charged if the customer refused to pay duty tax and parcels have been returned to sender. Mute by JL is not responsible for any activities such as missing packages, lost tracking with a shipping carrier and abandon by customs.